Most questions are answered fastest by your own institution, because they control your account and your records. Here is who to ask for what.
Ask your institution first for anything about your account, your class, your marks, your fees or your personal details. Their office created your account and can change it immediately. Write to us if they cannot help, or if your question is about Eduiey itself.
Common questions
I don't have an account
You cannot create one yourself. Eduiey accounts are created only by an administrator at your school, college or coaching centre. Ask their office to add you.
I can't sign in
Sign in with the mobile number or email address your institution registered for you. If this is your first time, use the "First time here? Set your password" option to set a password on the account that already exists for you.
If your number or email isn't recognised, your institution may have registered a different one, or may not have added you yet. Ask their office to check.
I forgot my password
Use the forgot-password option on the sign-in screen, or ask your institution's administrator to reset it for you.
My name, phone number or date of birth is wrong
Only your institution can correct these — there is no way to change them yourself in the app. Contact their office. If they have already tried and it still isn't right, write to us.
I belong to two institutions
You use the same mobile number (or email address) and password for both, and switch between them inside the app. Your records at each are kept separately.
I'm a parent and I can't see my child
A parent's access depends on a link the institution creates between your account and your child's. Ask their office to create or check that link.
Something looks broken
Please tell us. Include what you were doing, what you expected, and what happened instead. A screenshot helps a great deal. Eduiey is under active development and we fix reported problems quickly.
For institutions
If you are an administrator setting up Eduiey, evaluating it for your institution, or need help with an import, a role configuration or a billing question, write to support@eduiey.com and tell us your institution's name.
Security
If you believe an account has been misused, or you have found a security problem in Eduiey, please tell us at support@eduiey.com straight away and we will look at it as a priority. We would rather hear about a problem from you than discover it later.
Privacy, data and deletion
Requests to see, correct or delete personal data go to support@eduiey.com. See our Privacy Policy for what we hold, and the account deletion page for what deletion does and does not remove.
Please include your institution's name and the mobile number or email address registered on your account. It helps us find you and answer on the first reply.
A complaint about your personal data goes to our Grievance Officer, Anirban De (support@eduiey.com). We acknowledge it within 24 hours and resolve it within 15 days, as our Privacy Policy explains. If you're not satisfied, you may complain to the Data Protection Board of India.